1 – Agreement between Client and Travel to Istria

Travel to Istria is provided to you for the purpose of searching, selecting and making a reservation for a property rental listed in our portfolio of luxury and character properties.

This web site and our booking service is made available to you conditioned upon your acceptance of the terms set forth below. By accessing or using the Travel to Istria web site and by renting a property with us, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply equally to the Group Leader and to all the persons named in the Booking Form (Client or Occupant).

2 – Travel to Istria Service

Travel to Istria provides a web site and a service to book property rentals in the selected destinations offered on the web site.

You are fully responsible for the purchase and the organization of your transportation to the rental property. You are also fully responsible to check and comply with local regulations regarding passport and visas as well as health requirements. Please contact your local office for foreign travel and passports to enquire about passport, visa and health requirements for the country in which the property is situated.

It is a condition of booking that you take out adequate travel insurance. As a minimum this should include cover for third party liability, vacation rental and medical repatriation. Your electronic validation of the booking form will be treated as confirmation that every member of your party has such insurance.

3 – Bookings

You can book online once availability has been confirmed to us by the owner and the booking form has been issued to you. We will confirm your reservation upon payment of the guarantee deposit and acceptance by you of the present Terms and Conditions, the Rental Conditions, the Reservation Conditions and the Cancellation Conditions.

4 – Payments and instructions

Look for accommodation on our website via Villa menu, through our Villas guide. When you find the most suitable accommodation, check availability by selection of available period at calendar of selected Villa.

To proceed with reservation, click BOOK NOW.

Once you check all booking details, please proceed by entering all personal contact information (full name, country, telephone, e-mail, number of adults).

To secure your reservation we require 30% down payment.

Accepted Payment Method for 30% down payment:

• Credit card payment: Master Card, Visa, Maestro (with booking)
• Bank transfers (with booking)
• Bussines card (with booking)

Accepted Payment Methods for 70% remaining payment:

• Credit card payment: Master Card, Visa, Maestro (30 days before arrival)
• Bank transfers (30 days before arrival)
• Bussines card (with booking)

With selection of bank transfer as payment method for 30% down payment, you will receive an email with all detailed instructions how to proceed.

After receiving payment details, you are required to make payment within next few days, otherwise the reservation will not be confirmed.

All prices include VAT and tourist tax for all members of your group.

An additional fee is charged for credit card and PayPal payments.

Security of Online Payments

While conducting payments on our web shop you are using WSPay – an advanced system for secure acceptance of credit cards on the Internet.

WSPay ensures complete privacy of your credit card data from the moment you type them into the WSPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, WSPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. WSPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by WSPay is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by the state-of-the-art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the WSPay infrastructure not only ensure current reliability of WSPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

All payments will be effected in Croatian currency Euro. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated in our web site.

Once we’ve received your payment, you will receive an email confirmation (voucher).

5 – Cancellation

Should you need to cancel your booking after confirmation, you must immediately advise us in writing to info@traveltoistria.com.

Your notice of cancellation will only be effective when it is received in writing by us at our offices. Cancellation fees may apply. The cancellation fees and no show fees are displayed as a percentage of the booking price in the Cancellation Conditions.

Cancellation conditions:

• Cancellations 90+ days before arrival: 30% of total price
• 89–60 days: 50%
• 59–30 days: 75%
• 29–1 days: 90%
• No-show or cancellation after start: 100%

6 – Damage deposit

All villas require a deposit in case of damage, which is payable upon your arrival at the selected villa.

7 – Villa Description and Travel to Istria Liability

The photos on Travel to Istria website are intended to give a general overall impression. Some aspects may have changed by the time of your booking. We cannot accept any liability for such changes.

We act as an agent for the property supplier. Your contract is with the property supplier.

We are not liable for accommodation issues or related services.

Travel to Istria and villa owners are not liable for:

• Personal injury, death, lost or stolen property
• Delays or omissions by third parties
• Travel disruptions
• Lack of travel documents
• Force majeure events (e.g. war, strike, disease)

Participation in any activities (pool use, vehicle rentals, etc.) is at your own risk.

8 – Behavior

Illegal or immoral activity is prohibited. Disruptive guests may be removed without refund. The client is responsible for the behavior of all guests and visitors.

9 – Occupancy

Over-occupancy without written approval may result in immediate eviction with no refund.

10 – Events

If planning a party or wedding, this must be declared in advance. Additional fees or deposits may apply.

11 – Swimming pools and Wellness Areas

Swimming pools and wellness areas must be used responsibly. Children must be supervised at all times. Alcohol or unsafe behavior is prohibited.

12 – Animals

Allowed only in properties that explicitly state “pets allowed”. Additional fees and deposits may apply. Pets may be banned after damages.

13 – Guest Reviews

Travel to Istria allows clients to post reviews. These reviews may be published and shared freely. Travel to Istria does not edit or verify reviews.

14 – Complaint Policy

These terms are originally in Croatian. In case of disputes, the Croatian version prevails. Jurisdiction is the court in Pazin, Croatia.

Consumer complaint address:

Travel to Istria j.d.o.o.

Adresa

Email: info@traveltoistria.com
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